Module 1: Introduction to Banking

• Understanding the banking industry: History, evolution, and key players
• Overview of banking products and services: Deposits, loans, investments, and payment systems
• Regulatory environment: Introduction to banking regulations, compliance, and governance

Module 2: Banking Operations and Services

• Core banking operations: Account opening, transaction processing, and cash management
• Retail banking services: Consumer lending, mortgages, credit cards, and wealth management
• Corporate banking services: Commercial lending, trade finance, treasury services, and capital markets

Module 3: Financial Analysis and Risk Management

• Financial statement analysis: Understanding balance sheets, income statements, and cash flow statements
• Credit risk management: Assessing creditworthiness, loan underwriting, and credit risk mitigation strategies
• Market risk management: Understanding interest rate risk, foreign exchange risk, and market volatility

Module 4: Banking Technology and Innovation

• Digital banking trends: Overview of online banking, mobile banking, and fintech innovations
• Banking technology infrastructure: Core banking systems, payment platforms, and cybersecurity measures
• Implementing digital transformation: Strategies for integrating technology into banking operations and enhancing customer experience

Module 5: Customer Relationship Management

• Building client relationships: Effective communication, relationship-building strategies, and customer retention tactics
• Needs assessment and financial planning: Understanding customer needs, financial goals, and risk tolerance
• Complaint handling and customer service excellence: Resolving customer issues, managing complaints, and delivering exceptional service

Module 6: Professional Ethics and Compliance

• Ethical standards in banking: Principles of integrity, transparency, confidentiality, and fair dealing
• Regulatory compliance: Understanding anti-money laundering (AML), know your customer (KYC), and customer due diligence (CDD) regulations
• Code of conduct and professional standards: Upholding ethical principles, maintaining trust, and adhering to industry best practices