Certificate in Telephone Operator and Receptionist : Learn Professional Communication & Front Desk S
Certificate in Telephone Operator and Receptionist : Learn Professional Communication & Front Desk S
The Certificate in Telephone Operator and Receptionist Training is a 3-month career-focused program designed for students, job seekers, and professionals who want to develop call handling, front desk management, and customer service skills.
This course provides hands-on training in professional communication, office etiquette, and workplace management, ensuring you are job-ready for receptionist and telephone operator roles in corporate offices, hospitals, hotels, and service industries.
✔️ Covers call handling, front desk operations, and customer service
✔️ Practical training with real-world scenarios
✔️ Industry-focused curriculum designed for job readiness
✔️ Suitable for students, freshers & working professionals
Why Choose WBJRS?
✔️ Industry-relevant curriculum taught by communication experts
✔️ Practical training with real-world scenarios & case studies
✔️ Flexible learning options – Study at your own pace
✔️ Certification on completion to boost career opportunities
✔️ Job-ready training for careers in offices, hospitals, hotels & service industries
Telephone Operator:
A telephone operator is primarily responsible for handling incoming and outgoing phone calls within an organization. Their duties may include:
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Answering Calls: Operators are tasked with promptly and professionally answering incoming calls, often using a standardized greeting. They may also handle internal calls between different departments or individuals within the organization.
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Routing Calls: Operators direct calls to the appropriate person or department within the organization. This may involve transferring calls, taking messages, or providing information to callers.
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Assisting Callers: Operators may provide basic information to callers, such as business hours, directions, or general inquiries about the organization's products or services.
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Managing Phone Systems: In larger organizations or call centers, operators may be responsible for managing complex phone systems, including setting up conference calls, monitoring call volumes, and troubleshooting technical issues.
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Maintaining Call Logs: Operators often keep records of incoming and outgoing calls, including details such as caller information, call duration, and the purpose of the call.
Receptionist:
A receptionist serves as the frontline representative of an organization, often stationed at the reception desk or lobby area. Their duties typically include:
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Greeting Visitors: Receptionists welcome visitors, clients, and employees as they arrive at the organization. They may also issue visitor badges and notify appropriate personnel of guest arrivals.
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Answering Inquiries: Receptionists handle inquiries from visitors and callers, providing information about the organization, its services, and its personnel. They may also assist with general inquiries via phone, email, or in-person.
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Scheduling Appointments: Receptionists schedule appointments and meetings for employees, clients, or visitors. This may involve coordinating calendars, booking conference rooms, and sending meeting reminders.
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Administrative Support: In addition to their reception duties, receptionists often provide administrative support to other departments. This may include sorting mail, managing office supplies, and assisting with basic clerical tasks.
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Maintaining the Reception Area: Receptionists ensure that the reception area is clean, organized, and welcoming to visitors. They may also be responsible for managing incoming and outgoing deliveries and packages.
Guy Hawkins
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